Highlights of Qualifications:

▪          Government Secret Security Clearance

▪          CompTIA Security+ Certified

▪          MCTS Certified in Windows 7 Configuration

▪          Experience with Active Directory, Sharepoint, printers/scanners, computers, networks, making Ethernet cables, fixing hardware failures and corrupted software issues.

 

Experience

 

February, 2016 to Present

NES Associates

Hill Air Force Base, UT

IT Support Technician II

▪          Provide Technical on-site support to DLA (Defense Logistics Agency) employees.

▪          Manage tickets, tasks and work orders through Remedy IT Service Management.

▪          Assist users with issues pertaining to smart card reader errors, certificate errors, trouble with sending, receiving, and opening emails, printing, scanning, network connectivity, and VoIP phones.

▪          Access Active Directory in order to manage the status of machines and users.

▪          Provide occasional on-call support.

▪          Keep track of sensitive, accountable items such as ID cards, CACs, and proximity cards.

▪          Validate onboarding employees to verify they have email access, network access, correct certificates associated with their CAC and the applications they use.

▪          Image and re-image machines using PXE or CD.

▪          Communicate with Assets department about equipment needing to be deployed, returned, or phased out.

▪          Perform equipment relocation, installation, expansion, connection/disconnection, upgrades, support/maintenance, and preventive maintenance of computer systems hardware, documentation, and peripheral devices.

 

 

December, 2011 to Present	UT Army National Guard	Camp Williams, UT
Soldier/Communications & IT Specialist 25U ▪          Program radios before beginning a mission to maintain communications between different locations. ▪          Troubleshoot basic to advanced end-user issues and document any actions performed. ▪          Set up antennas either on ground, on a vehicle, or on a roof to retransmit signals/communications. ▪          Perform Preventative Maintenance on vehicles and equipment (radios, satellites, networking equipment) to ensure proper functionality. ▪          Work with a team to find solutions to problems related with radios, PCs, satellites, and other networking equipment. ▪          Take online courses to keep up to date with information pertaining to equipment such as satellites, radios, networks, and computers; and what should be done if something is not working correctly. ▪          Drills one weekend a month, no set hours

 

 

January, 2015 to February, 2016

IHC

West Valley, UT

Desktop Support Technician

▪          Receive equipment for technicians all across the valley.

▪          Shadow technicians to learn different ways to troubleshoot issues.

▪          Use of Active Directory and internal applications to accomplish tasks such as deploying software and updating policy information.

▪          Troubleshoot print server issues

▪          Manage ticketing system when covering a technician.

▪          Troubleshoot/replace printers/scanners that are not working correctly or are outdated and update print server information (only if replacing printer).

▪          Troubleshoot/replace PCs that are not working correctly or are outdated and update Active Directory.

▪          Move equipment to different areas (anywhere from different room to different building).

 

November, 2014 to December, 2014

My Fast PC

Provo, UT

IT Technician

▪          Connect remotely to customer’s PCs to help resolve any issues they were experiencing and document my process.

▪          Would call the customer and walk them through obtaining access to their email (if necessary), and then proceed with removing malware, viruses, and other harmful programs/files on their computer including optimizing registry, troubleshooting peripheral devices, and optimizing internet browsers.

 

July, 2014 to October, 2014

Novarad

American Fork, UT

IT Technician

▪          Assist employees with software and hardware issues with their computers

▪          Deploy inventoried machines to new employees

▪          Retrieve and inventory departing employees’ machines

▪          Use of Active directory, Group Policies, Sharepoint, and Exchange server to accomplish tasks

▪          Manage helpdesk tickets

▪          Manage VPN access, domain user account settings, Sharepoint, network rooms, inventory room

▪          Test incoming hardware to make sure that they are properly functioning, wipe hard drives, and test incoming machines to ensure proper functionality and inventory everything that’s working.

▪          Add and remove users from the domain

 

December, 2013 to March, 2014

Fast PC Solutions

Sandy, UT

Remote Support Technician

▪          Answer incoming phone calls regarding customers having PC performance issues due to restrictions from malware, viruses, rootkits, etc.

▪          Connect remotely to customer’s PCs or Macs through LogMeIn, perform anti-malware and anti-virus scans, optimize browsers, remove unwanted software, and optimize startup.

▪          Troubleshoot printer problems, registry problems, reset passwords through single user mode on Macs, help submit email recovery forms, set up new email accounts, or help reset email account passwords for customers.

 

 

Education

August, 2010 to 2013

Cottonwood High School

Murray, UT

 

Skills and Accomplishments

▪          Successfully troubleshoot basic to advanced PC issues and basic to intermediate network issues

▪          Quick to diagnose and troubleshoot computer/network issues (Hardware and Software related)

▪          Very observant and detail oriented

▪          Can work and communicate effectively with a team and individually

▪          Very good at communicating with the customer and always making sure they are satisfied.

▪          Assembled Desktops for my parents and myself.

▪          Acting IT guy for family and friends.

▪          Perfectionist.

References

Shane Holtman Squad Leader/National Guard 801-918-3777 Jake Walker Co-worker/National Guard 801-350-1200